Refund policy

Last updated: October 24, 2026

This policy covers orders placed with schurgoode through https://schurgoode.com.

1. Return Period and Eligible Items

You can ask to return an item within 30 calendar days of delivery. Return requests may be for items that don’t fit or are no longer wanted, as well as products that arrive damaged, faulty, or different from what you ordered.

For a change-of-mind or size-related return, the item must be unworn, unwashed, and unused, in its original condition, with tags attached and original packaging included where provided. Please provide your order number or another proof of purchase.

These requirements don’t prevent you from reporting damage, a defect, or an incorrect item, or from using any rights available under applicable law.

2. Starting a Return

Email hello@schurgoode.com with your order number, the item you want to return, and the reason for the request.

If the item is damaged, defective, or incorrect, please attach photos when reasonably possible. We’ll review your request, send return instructions, and arrange return shipping at our expense.

Please get in touch before mailing anything back so we can locate your order and arrange the shipping.

Return address
schurgoode
159 Pennsylvania Ave
Bridgeville, PA 15017
United States

3. Return Shipping Costs

We pay shipping for eligible returns. We don’t charge restocking or return handling fees.

Standard shipping within the United States is free, so there is no original standard shipping charge to subtract from a refund.

4. Review and Refunds

We’ll examine the returned item within 3 business days of receiving it and let you know the result. If we’re unable to approve the return, we’ll explain the reason.

For an approved return, we’ll start a refund to the original payment method within 15 business days after the item is received. The refund will cover the amount paid for the accepted returned items, including applicable refundable taxes. Any discount will be accounted for based on the amount you paid.

The date we initiate a refund may differ from the date it appears in your account. Processing times depend on your bank or payment provider. If the refund hasn’t arrived after the timeframe given by your provider, email hello@schurgoode.com and we’ll help check its status.

5. Damaged, Faulty, Incorrect, or Missing Items

Please email hello@schurgoode.com if your delivery is damaged, includes the wrong product, or is missing an item. We’ll look into the issue and arrange a suitable resolution, such as a replacement or refund. You won’t be charged shipping to correct an error on our part.

Inspecting an item to understand the issue does not restrict any rights you may have under applicable law.

6. Exchanges

If you’re looking for a different size or product, contact us first. We’ll explain the available options and the exchange steps before you return the item.

If an exchange isn’t available, you can request a return if the item qualifies, then place a new order.

7. Cancelling an Order

To request an order cancellation, email hello@schurgoode.com as soon as you can. We’ll check whether the order can be stopped before dispatch. If it has already been shipped, use the return process in this policy.

When we confirm a cancellation before dispatch, we’ll initiate a refund to the original payment method within 2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays. This policy does not limit rights or remedies available under applicable law.

8. Contact

schurgoode
159 Pennsylvania Ave
Bridgeville, PA 15017
United States

Email: hello@schurgoode.com
Website: https://schurgoode.com